Application Hosting Agreement
Category: Hosting, Outsource
APPLICATION HOSTING AGREEMENT
BY AND BETWEEN
INSYNQ, INC. AND REMEDY CORPORATION
This Application Hosting Agreement (“Agreement”) is made and entered into this
12th day of May 2000 (“Effective Date”) by and between Remedy Corporation Inc. a
Delaware corporation with its principal offices located at 1505 Salado Drive,
Mountain View, CA 94043 (“Remedy Corporation”) and InsynQ, Inc., a Washington
Corporation with its principal offices located at 1101 Broadway, Tacoma WA 98402
(“InsynQ”). Remedy Corporation and InsynQ are sometimes referred to herein
jointly as the “Parties” and individually as a “Party” Remedy Corporation is
also referred to herein as a “Customer”.
1. Scope of Services
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1.1 InsynQ will provide Remedy Corporation remote access to the computer
— hardware servers controlled and owned by InsynQ (the “InsynQ Servers”)
on which fully operational and stable versions of the following
software (collectively the “Software”) is installed:
(a) Web Based Training
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1.2 InsynQ will provide Remedy Corporation additional services as
requested by Remedy Corporation on terms and conditions mutually
agreed upon by the Parties,
1.3 InsynQ will provide Remedy Corporation with certain hardware and
software support services, for the Software (“Support Services”) as
set forth in Section 2 hereunder.
2. Access to InsynQ Servers.
2.1 InsynQ will provide Remedy Corporation with the ability to remotely
access and use the Software that is hosted on InsynQ Servers (“InsynQ
Service”) as of the date that installation is completed (the
“Completion Date”). As of the Completion Date, the InsynQ Service will
be available to Remedy Corporation for 99.5% of all Scheduled
Available Time as it relates solely to InsynQ’s network and host
internet access. InsynQ does not guarantee accessibility as it relates
to hardware and connectivity located at the customer’s site and
outside of InsynQ’s direct control.
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